Keng Seng Confectionery & Coffeehouse: Preserving a local legacy with seamless operations

A family business built around quality

Founded in 1986, Keng Seng Confectionery has spent four decades serving the local community with traditional confectionery favourites. Today, under the leadership of second-generation owners Yi Hong and Elyn, the family business continues to grow while staying true to the values established by their late father: good ingredients, consistent quality and heartfelt service.

In 2023, the siblings expanded the business with Keng Seng Coffeehouse, bringing traditional local coffee, toast and signature buns to more customers. With four outlets across Singapore, including its newest outlet in Chai Chee, Keng Seng continues to build on its family legacy while adapting to the demands of running a growing food and beverage business.

As the business expanded, having the right systems in place became increasingly important to supporting its daily operations.

Keeping up with the pace of daily operations

Before adopting KPay POS, Keng Seng relied on a traditional point-of-sale system that required staff to memorise product prices and key them in manually.

This was particularly challenging given the customisable nature of its menu. Value sets often came with additional charges for beverage upgrades, takeaway containers and other add-ons. During peak hours, staff had to calculate bills while taking orders and coordinating food preparation, leaving more room for pricing errors and longer waiting times.

The impact extended beyond the counter. When staff were occupied with calculations and order taking, items such as toast and waffles could be left unattended, sometimes resulting in burnt food that had to be prepared again.

The team also wanted a more efficient way to manage sales records and accounting. Without readily accessible sales reports, tracking daily revenue and identifying which products performed well involved additional manual work.

Keng Seng needed a solution that could simplify these processes, reduce the workload on staff and provide clearer insights into its business performance.

Simplifying order taking and billing with KPay

KPay worked closely with Keng Seng to understand its operational needs and recommend suitable POS hardware and software. After comparing different providers, the team chose KPay for its hardware and software quality, competitive pricing and responsive support.

With KPay POS, product prices and add-on charges are configured in the system, allowing staff to select the relevant items instead of calculating each bill manually.

This has helped streamline order taking and billing, reducing the likelihood of human error and allowing staff to focus on fulfilling orders, especially during busy periods.

Keng Seng also opted for a dual-screen setup with a customer-facing display. Customers can see their prices and bill calculations more clearly, helping to minimise misunderstandings over charges and making the payment process more transparent.

Beyond the counter, KPay's reporting capabilities have helped simplify sales tracking and accounting. The team can access daily and monthly reports to review revenue and product performance without manually compiling figures from receipts or entering daily sales totals.

With this information more readily available, Keng Seng can better understand what is selling, monitor its revenue and make more informed decisions about its business.

More time for what matters most

For Keng Seng, the benefits go beyond a more efficient checkout process.

By reducing manual calculations and simplifying billing, KPay POS gives staff more time to focus on preparing orders accurately and serving customers. With fewer distractions at the counter, the team can better manage food preparation during busy periods, helping reduce avoidable remakes and shorten waiting times.

These improvements support what has always mattered to the business: serving quality products and maintaining the customer relationships that have kept people coming back over the years.

The new system also gives the management team easier access to sales information, reducing administrative work and freeing up time to focus on other aspects of running the business.

As Yi Hong and Elyn continue to grow Keng Seng, having a more streamlined system helps the team balance the demands of daily operations with their longer-term ambition to bring the brand to more of Singapore's local community.

With KPay, our staff no longer need to memorise prices or calculate additions. They can focus more on fulfilling orders and serving food and beverages at the quality we expect.” - Yi Hong and Elyn  |  Keng Seng Coffeehouse

A seamless experience from start to ongoing support

The owners describe their experience with KPay in one word: seamless. They found the onboarding and deployment process smooth, with the KPay team taking time to understand their needs and recommend the right setup.  Support has continued after implementation, giving the team assistance when questions arise.

By bringing order taking, billing and sales reporting together in one integrated POS system, KPay helps Keng Seng spend less time on manual processes and more time doing what it does best: serving the community with quality food, traditional flavours and genuine hospitality.

Keng Seng looks ahead to its next chapter, the family remains committed to carrying its father's legacy forward, one cup of coffee, one bun and one customer at a time.

A seamless experience from start to ongoing support

The owners describe their experience with KPay in one word: seamless. They found the onboarding and deployment process smooth, with the KPay team taking time to understand their needs and recommend the right setup.  Support has continued after implementation, giving the team assistance when questions arise.

By bringing order taking, billing and sales reporting together in one integrated POS system, KPay helps Keng Seng spend less time on manual processes and more time doing what it does best: serving the community with quality food, traditional flavours and genuine hospitality.

As Keng Seng looks ahead to its next chapter, the family remains committed to carrying its father's legacy forward, one cup of coffee, one bun and one customer at a time.

“We are Keng Seng, and we choose KPay. - Keng Seng Coffeehouse

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